MoCA orders IndiGo to clear all pending refunds by Dec 7, warns of regulatory action

The Ministry of Civil Aviation has directed IndiGo to clear all pending passenger refunds for cancelled and disrupted flights by 8 PM on December 7, warning that any delay will invite immediate regulatory action. IndiGo has been told to set up dedicated support and refund cells to proactively assist affected passengers and ensure automatic refunds. The airline must also deliver all misplaced baggage within 48 hours, as MoCA enforces a strict zero-inconvenience policy during the ongoing operational crisis.